重生健康Rebirthealth

争议解决流程

Dispute Resolution Procedure

Effective Date: 2025-07-03

Version: v1.0.0

Operating Entity: Beijing Lieyi Health Management Co., Ltd. (北京猎一健康管理有限公司) — 北京猎一健康管理有限公司

Contact: support@rebirthealth.com / legal@rebirthealth.com

1. Purpose

This document explains how disputes connected to Rebirthealth are handled in practice. It is part of the Terms of Service and should be read together with the dispute-resolution and governing-law sections of those Terms.

This procedure covers two broad types of dispute:

  • Platform disputes — between a user and Rebirthealth (for example, about a fee, a refund, or an account action).
  • User-to-user disputes — between a Publisher and an Advisor (for example, about Task Funds or whether agreed work was completed).

2. Important Limits

  • Rebirthealth is an information platform and intermediary. It is not a court, arbitrator, or medical authority, and it cannot adjudicate the medical correctness of any perspective.
  • Rebirthealth's role in a user-to-user dispute is limited and administrative — for example, reviewing records of what happened on the Platform and applying its policies to Platform-held funds. It is not a determination of legal liability.
  • Nothing here removes any right you have under mandatory law in your country of residence.

3. Step 1 — Direct Contact

Most issues are resolved fastest by raising them directly.

  • Platform dispute: contact support@rebirthealth.com describing the issue, with your account email and any relevant details (transaction, dates, screenshots).
  • User-to-user dispute: first try to resolve it with the other user through Platform messaging.

4. Step 2 — Formal Internal Review

If Step 1 does not resolve the matter, you may request a formal internal review by writing to support@rebirthealth.com with the subject "Dispute Review."

Include:

  • Your account email and role;
  • A description of the dispute;
  • What outcome you are seeking;
  • Any supporting records.

What we do:

  • We acknowledge the request within 3 business days.
  • We review Platform records relevant to the dispute.
  • For a user-to-user dispute, we may invite the other user to respond.
  • We aim to provide a written decision within 15 business days, though complex matters may take longer.

What our decision can and cannot do:

  • It can determine how Platform-held funds (such as undispersed Task Funds) are handled under our policies, and whether a Platform service fee is refundable under the Refund Policy.
  • It cannot determine legal liability between users, award damages, or make any medical finding.

5. Step 3 — Escalation to Binding Resolution

If you are not satisfied with the internal review, the dispute proceeds under the dispute-resolution and governing-law sections of the Terms of Service, which may include a required period of informal negotiation followed by binding arbitration, subject to the exceptions and consumer-rights protections stated there.

⚠️ `` The binding mechanism (arbitration body, seat, language, cost allocation, class-action waiver) and its enforceability vary by jurisdiction — and consumer-protection law in the EU/UK and elsewhere restricts pre-dispute arbitration against consumers. This section must stay consistent with the Terms of Service as finalized by counsel.

6. User-to-User Disputes Over Task Funds

Where a dispute concerns Task Funds:

  • Until the dispute is resolved, affected Platform-held funds may be paused.
  • We will review Platform records — for example, what was agreed, what was submitted, and what was communicated through the Platform.
  • We will apply the Refund Policy and the Advisor Agreement to decide how Platform-held funds are handled.
  • Our administrative decision on Platform-held funds does not prevent either user from pursuing their legal rights elsewhere.
`Disputed funds remain in escrow pending resolution. If the dispute is resolved in favor of the publisher, the funds are returned via the original payment method. If resolved in favor of the advisor, funds are released to the advisor's platform wallet.` This must match the actual payment-processor capabilities and the real money flow. If funds cannot in fact be paused or split as described, this section must be corrected.

7. Account Actions

If your account was suspended or restricted and you believe this was a mistake, you may request review under Step 2. We will reconsider the action in light of any information you provide.

8. Reporting to Authorities

Some matters — for example, suspected fraud, threats, or activity that endangers a person — may be reported to competent authorities. Internal review does not delay action where safety or the law requires it.

9. Good Faith

We ask all users to engage in dispute resolution honestly and in good faith. Abusive, fraudulent, or bad-faith conduct during a dispute may itself lead to account action.

10. Changes

We may update this procedure. We will revise the Effective Date.

11. Contact

Beijing Lieyi Health Management Co., Ltd. (北京猎一健康管理有限公司)

北京市昌平区北七家枫树家园5区4号楼03

General: support@rebirthealth.com

Legal: legal@rebirthealth.com

⚙️ NOTES — NOT PART OF THE PUBLISHED DOCUMENT

To be removed before publication.

Placeholders used: `2025-07-03`, `v1.0.0`, `Beijing Lieyi Health Management Co., Ltd. (北京猎一健康管理有限公司)`, `枫树家园5区4号楼03`, `support@rebirthealth.com`, `legal@rebirthealth.com`, `3`, `15`, `Disputed funds remain in escrow pending resolution. If the dispute is resolved in favor of the publisher, the funds are returned via the original payment method. If resolved in favor of the advisor, funds are released to the advisor's platform wallet.`, plus `` placeholders.

Items to review:

1. Must stay fully consistent with the Terms of Service dispute-resolution / arbitration / governing-law sections.

2. Section 6 (pausing/splitting Task Funds) must match what the payment processor actually permits. Holding or redistributing user funds may itself be a regulated activity — confirm.

3. Consumer-law overrides: in several jurisdictions consumers cannot be forced to forgo court access; the escalation path must preserve those rights.

This document is a DRAFT and is not a substitute for review by qualified legal counsel.