Frequently Asked Questions

Our platform connects patients with top medical advisors worldwide. We provide expert second opinions, treatment guidance, and healthcare navigation services to help you make informed decisions about your health.

Simply create an account, complete your health profile, and browse our network of medical advisors. You can then request a consultation with an advisor who specializes in your area of concern.

No. Our platform provides advisory and second opinion services. We complement your existing healthcare team by offering additional expert perspectives. Always consult your primary care physician for direct medical treatment.

We handle a wide range of medical cases including oncology, cardiology, neurology, orthopedics, rare diseases, and more. Our advisors cover over 30 medical specialties to ensure comprehensive coverage.

Most case reviews are completed within 5-7 business days. Urgent cases can be expedited to 2-3 business days. Complex cases involving multiple specialists may take up to 10 business days.

You will need your medical records, diagnostic reports, imaging files (X-rays, MRIs, CT scans), lab results, current medication list, and a summary of your medical history. Our team will guide you through the submission process.

Absolutely. Second opinions are one of our core services. Our advisors will thoroughly review your case, provide their independent assessment, and may suggest alternative treatment approaches if appropriate.

Our advisors are board-certified physicians and specialists from leading medical institutions worldwide. They have an average of 20+ years of clinical experience and are recognized leaders in their respective fields.

All advisors undergo a rigorous vetting process that includes credential verification, peer reviews, background checks, and ongoing performance evaluations. Only the top specialists in each field are accepted into our network.

Yes, you can browse advisor profiles, view their specialties, experience, and patient reviews. You can select an advisor that best matches your needs, or our team can recommend the most suitable advisor for your case.

Consultation fees vary depending on the type of service, complexity of the case, and the advisor selected. We offer transparent pricing with packages starting from $299. Contact us for a detailed quote tailored to your needs.

We accept major credit cards (Visa, Mastercard, American Express), bank transfers, PayPal, and WeChat Pay. All transactions are processed through secure, encrypted payment gateways.

Yes, we offer a satisfaction guarantee. If you are not satisfied with the service provided, you can request a review within 14 days. Refunds are assessed on a case-by-case basis. Please refer to our terms of service for full details.

Coverage depends on your insurance plan and provider. Some insurance plans may reimburse second opinion consultations. We provide detailed invoices and documentation that you can submit to your insurance company for potential reimbursement.

We employ industry-leading security measures including end-to-end encryption, HIPAA-compliant data storage, regular security audits, and strict access controls. Your medical information is never shared without your explicit consent.

Only the medical advisor assigned to your case and authorized platform administrators can access your records. All access is logged and monitored. You maintain full control over your data and can request deletion at any time.

Yes, all consultations are strictly confidential. Our advisors are bound by medical ethics and confidentiality agreements. We comply with international data protection regulations including GDPR and HIPAA.