Terms of Service

By accessing or using the Rebirthealth platform ("Platform"), including the website at rebirthealth.com, mobile applications, and all related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Rebirthealth Inc. ("Rebirthealth," "Company," "we," "us," or "our"), a Delaware corporation.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-platform notification at least 30 days before they take effect. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.

Rebirthealth is a health advisory matching platform that connects individuals seeking health advice ("Patients" or "Case Publishers") with qualified health professionals ("Advisors") through a competitive bidding and peer review system.

Our Services include: - Case submission and AI-powered advisor matching - Competitive blind bidding for advisory proposals - Peer review and 4-dimensional scoring of proposals - Secure escrow payment processing with milestone releases - Communication tools between patients and advisors - Referral program management

IMPORTANT DISCLAIMER: Rebirthealth is NOT a healthcare provider, hospital, or clinic. We do not provide medical diagnoses, prescriptions, treatment, or medical advice. All advisors on the platform are independent practitioners who provide advisory opinions only. Users should always consult their local licensed physician before making any medical decisions based on advice received through our platform.

To use certain features of the Services, you must create an account. You agree to:

- Provide accurate, current, and complete information during registration. - Maintain the security of your password and accept responsibility for all activities under your account. - Promptly update your account information if it changes. - Not create accounts using false or misleading information. - Not share your account credentials with third parties. - Not create multiple accounts for the same person.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, engage in fraudulent activity, or are inactive for more than 24 months. Account termination may result in the deletion of your data, subject to our legal retention obligations.

Advisor accounts are subject to additional verification requirements including identity verification, license validation, credential confirmation, and background checks. Advisors must maintain valid credentials throughout their tenure on the platform.

You retain ownership of all content you submit to the platform, including case descriptions, medical records, and communications ("User Content"). By submitting User Content, you grant Rebirthealth a non-exclusive, worldwide, royalty-free license to use, process, store, and display your content solely for the purpose of providing the Services.

For case de-identification purposes, you grant us the right to create anonymized versions of your case information for advisor matching and peer review. De-identified data that cannot be traced back to you may be used for platform improvement and research purposes.

Advisor proposals, assessments, and advisory content ("Advisor Content") remain the intellectual property of the respective advisors. Patients receive a non-exclusive license to use Advisor Content for their personal health management.

The Rebirthealth platform, including its design, code, algorithms, trademarks, and documentation, is the intellectual property of Rebirthealth Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the platform.

Case submission on Rebirthealth is free. Payments are initiated only when a Patient selects an Advisor and agrees to their proposal.

Payment Structure: - Deposit: Upon accepting a proposal, the Patient pays a deposit of 35% of the total advisory fee (non-refundable before proposal selection, except under specific conditions). The balance (65%) is paid upon milestone completion via escrow release. - Platform Fee: The platform service fee is included in the advisory fee and is not charged separately to the Patient. - Referral Commission: Referral partners earn 5%-7% of the deposit based on their tier level. Commissions are paid from the platform's service fee — referred users pay nothing extra. - Payment Processing: PayPal transactions incur a processing fee of 3.49% + $0.49 per transaction. WeChat Pay and Alipay have their own processing rates. - Urgency Surcharges: Priority cases incur an 8% surcharge, and Emergency cases incur a 15% surcharge on the total advisory fee.

Escrow & Milestone Releases: All balance payments are held in licensed escrow until milestone completion. After each milestone delivery, the Patient has a 72-hour review window to approve or dispute the work. Approved payments (or payments not disputed within 72 hours) are automatically released to the Advisor.

Refund Policy: If an Advisor fails to deliver agreed milestones, Patients may raise a dispute within the 72-hour review window. Our mediation team will evaluate disputes and may issue full or partial refunds from escrow. Deposits already distributed to Advisors and Referrers are generally non-refundable once work has commenced, except in cases of proven fraud or material breach.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Rebirthealth does not guarantee: - The accuracy, completeness, or usefulness of any advisory content provided by Advisors. - That any specific health outcome will result from following Advisor recommendations. - The qualifications or competence of Advisors beyond the verification we perform. - Uninterrupted, secure, or error-free operation of the platform. - That any specific number of Advisors will bid on your case.

Advisory content received through the platform is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. You acknowledge that health-related decisions should be made in consultation with your local licensed healthcare provider.

Advisors are independent contractors, not employees or agents of Rebirthealth. We are not responsible for the actions, omissions, or professional conduct of any Advisor.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REBIRTHEALTH, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

- Your access to, use of, or inability to access or use the Services. - Any conduct or content of any third party on the Services, including Advisors. - Any advisory content obtained from the Services. - Unauthorized access, use, or alteration of your transmissions or content. - Any health outcomes resulting from advice received through the platform.

IN NO EVENT SHALL REBIRTHEALTH'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU PAID TO REBIRTHEALTH IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through informal negotiation. If informal negotiation does not resolve the dispute within 30 days, either party may initiate binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration shall be conducted in English, in San Francisco, California, before a single arbitrator. The arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, each party waives any right to a jury trial.

Nothing in these Terms shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction for matters related to data security, intellectual property, or unauthorized access.

Entire Agreement: These Terms, together with the Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Rebirthealth.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.

Force Majeure: Rebirthealth shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet disruptions.

Notices: We may provide notices to you via email, in-platform notification, or posting on our website. You may provide notices to us at legal@rebirthealth.com.